FAQs

What is the story behind Zawadee?

The founder of Zawadee is from Africa and would frequently travel back and forth from his home country to Canada. Naturally, every trip he would bring back meaningful, unique gifts for his friends and family that were completely inaccessible and truly one-of-a-kind. Zawadee, meaning gift or present in Kiswahili, was created so that individuals globally would have access to meaningful gifts that are special - just like their customers.

We strive to enable confidence and meaning in your gift selection. Zawadee focuses on exceptional customer care and aims to ensure your gift selection is seamless, exciting, and meaningful. 

What is the return policy?

Zawadee will exchange or issue a refund on all products within 30 days of the date of purchase. Refunds will be issued in the original form of payment. 

For more information on returns, exchanges, and other questions you may have on this topic, please visit our Returns page. 

How can I track my order?

Once an order is shipped, you will receive a shipment notification email telling you how your order is being shipped and providing you a tracking number.

For more information on tracking, shipping, and other questions you may have on this topic, please visit our Returns page. 

Do you have a warranty?

Zawadee is pleased to offer the 30-day window for you to exchange or return your meaningful gift if it wasn’t exactly what you were looking for. If you experience any difficulties or have any questions during or following the 30-day period, please visit our Contact Us page and connect with us. We’d love to learn more about your unique situation and see how we can support you.